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Questions don't keep office hours
Help customers find useful information when you're busy or away from your inbox.
AI customer support for growing businesses
An AI assistant that answers your customers while you sleep.
Avena helps your business answer routine customer questions on your website around the clock — and flags questions that need a human.
Try the sample assistant first. No login or private business information required.
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Avena · Sample storeProduct and customer support demo
ASK IT ANYTHING · SAMPLE STORE DATA · NOT AFFILIATED WITH THE BRANDS REFERENCED
The problem
Every unanswered message is a customer left waiting.
Customers ask about prices, availability, delivery and services at all hours. Avena helps your business respond faster without you personally answering every routine question.
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Stop repeating the same answers
Let Avena handle routine enquiries using information your business approves.
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Make the next step clearer
Guide customers to relevant product or service information and flag questions that need you.
Simple by design
From purchase to live assistant.
A managed setup to begin with. We handle the initial configuration while you stay in control of your business information.
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You sign up
Choose your package, pay securely and share the information Avena needs.
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We set it up
We configure your assistant using approved information and test realistic customer questions.
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You approve and go live
Review the assistant, approve its responses, and we help add it to your website.
What's included
A working assistant, not just a chat screen.
One website chat integration, configured around your agreed scope.
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An assistant configured for your business
Business-specific instructions and approved reference information.
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Website chat integration
A chat widget installed on one agreed website.
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Answers grounded in your information
We define what Avena can answer and how it handles unknowns.
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Human handoff rules
Questions that need human judgement should be flagged, not guessed at.
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Testing and launch
We test common questions before launch.
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Handover and defined support
Clear instructions and support during the agreed service period.
Founding Holiday Offer
Be one of the first 10 businesses to bring Avena on board.
Founding implementation at $597. Intended standard price after the founding period: $1,497. The places-left counter will reflect verified purchases once checkout is connected.
Good to know
Questions, answered.
How long does setup take?
Our target is up to seven days after we receive complete business information and the access needed for installation. We'll confirm the timeline during onboarding.
What if Avena doesn't know an answer?
Avena should not invent business information. We'll configure it to acknowledge gaps and direct the enquiry to a human. The exact handoff method will be agreed during setup.
Do I need a developer?
Not necessarily. We can provide a website installation snippet or coordinate with your developer, depending on your platform.
Who owns my business information?
You retain ownership of the information you provide. Before onboarding, we'll explain what is processed, how it is used and how to request deletion. See the final privacy policy for full terms.
What happens after the founding service period?
Optional continuation is proposed at $249/month from February 2027, subject to final service terms and usage allowance. Nothing recurring will be charged unless you explicitly agree.
Is payment secure?
Checkout will use an approved payment provider. Avena will not collect or store raw card details on its own website.
Let your business answer more consistently.
Try the sample assistant, then see the founding offer for your business.
Get Avena for My Business ↗